Phone call recording is a valuable feature in GoHighLevel that can help you track customer interactions.

This tool works with both LC-Phone and Twilio systems, giving you flexibility in how you manage your communications.

You just need to activate the recording function in your settings since it doesn’t turn on automatically.

If you need more advanced recording capabilities, GoHighLevel also supports the use of third-party recording software.

This gives you additional options to customize how you capture and store your important calls.

Remember that proper call recording can improve your customer service and help with training purposes.

GoHighLevel Call Recording Tool

The call recording tool lets you save conversations from outbound calls.

You can turn this feature on or off for each sub-account separately.

This helpful tool works with both LC-Phone and Twilio calls. The best part? All GoHighLevel subscribers can use call recording, no matter which plan they have.

Why record your calls? Here are some common reasons:

• Staff Training – Recorded calls help new team members learn how to handle customer conversations
• Quality Checks – Supervisors can listen to calls to make sure they meet your company standards
• Legal Protection – Recordings can help settle disagreements about what was said during calls

Important Warning: You may need to tell customers that you’re recording the call. Different places have different rules about this. Check your local laws before you start recording.

When used properly, call recording can improve your customer service and protect your business from misunderstandings.

How to Set Up GoHighLevel Call Recording

Setting up call recording in GoHighLevel is straightforward whether you use LC-Phone or Twilio. Follow these simple steps to enable this feature:

1. Open your GoHighLevel dashboard
2. Click on the sub-account where you want to enable recording in the top left corner
3. Select Contacts from the left menu
4. Click the cog icon (settings)
5. Choose Phone Numbers from the options

You’ll need to scroll down to find the specific phone number you want to record calls for. Click the edit icon next to this number.

Look for the Call Recording checkbox and select it. You’ll then need to type in an announcement message that callers will hear before recording begins.

Don’t forget to save your changes by clicking the green Update button.

Remember that you must set up recording separately for each sub-account – there’s no way to enable it for all accounts at once.

What to Do If GoHighLevel Call Isn’t Recording

When your GoHighLevel calls aren’t recording properly, you can troubleshoot the problem by checking a few common issues. Here are the main reasons this happens and how to fix them:

Check Your Twilio Settings

1. Go to your dashboard
2. Select “Settings”
3. Click on “Twilio” in the left menu
4. Verify that “Automatically Create Sub-Accounts” is checked

Address Verification for Australian Users
If you’re operating in Australia, each sub-account needs a verified physical address before call recording can work. Make sure you’ve completed this setup process.

Account SID Issues
Your problem might be related to Account SID configuration:

• You cannot use your master Account SID for sub-accounts
• Each new sub-account requires its own unique Account SID
• If you had a previous Twilio account, the SID might not transfer automatically

Important Note: These solutions only work if you’re using Twilio.

If you’re only using LC-Phone without Twilio integration, you’ll need to contact support for specialized assistance.

If you’ve tried all these steps and still can’t get call recording to work, email the support team at support@gohighlevel.com for further help.

What to Do If GoHighLevel Call Isn’t Loading

When your GoHighLevel calls won’t load, the issue often stems from Twilio’s encryption settings. Here’s how to fix it:

First, check if you’re using LC-Phone without a Twilio connection.

If that’s your situation, you’ll need to contact GoHighLevel support directly as the steps below won’t apply to you.

To resolve loading issues with Twilio:

1. Open your Twilio dashboard
2. Click on the Account tab
3. Select sub-accounts

If you have multiple sub-accounts and aren’t sure which Account SID to use, you can:

• Go to GoHighLevel settings
• Look under the Twilio section
• Find and copy the Account SID

Next steps:

• Go to your Twilio dashboard
• Navigate to the correct sub-account
• Select Messaging from the left menu
• Click Settings, then General
• Find “Enforce HTTP Auth on Media URLs” and check the Disable box
• Click Save at the bottom of the page

This process disables the encryption that’s likely preventing your calls from loading properly.

Frequently Asked Questions

Does GoHighLevel Record Calls?

Yes, GoHighLevel offers call recording capabilities.

This feature isn’t turned on by default when you set up your account. You’ll need to manually enable this option for each phone number where you want recording to occur.

How Do I Activate Call Recording on GoHighLevel?

You can enable call recording by following these simple steps:

1. Navigate to the sub-account where you want the call recording
2. Select Phone Numbers from the menu
3. Find the specific phone number you want to record calls for
4. Click the edit icon next to the number
5. Check the box under the call recording section
6. (Optional) Enter text for an announcement that will play before recording begins
7. Click Update to save your changes

Once completed, your selected phone number will record all calls.

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