Running a business means customers need help at all hours, but staying available 24/7 is impossible for most business owners.

The GoHighLevel chat widget offers a practical solution by providing automated customer support when you cannot be there personally.

This tool combines live chat features with smart chatbot technology to keep customers engaged around the clock.

You can customize the chatbot to match your business style and train it to handle common questions or help customers book appointments without your direct involvement.

Benefits of Using the GoHighLevel Chat Widget and Chatbot

More Leads and Higher Sales

Lost leads cost your business money. When visitors can’t reach you quickly, they leave and find another company instead.

The GoHighLevel chat widget fixes this problem. It lets people contact you even when you’re busy or away from your desk. The system moves conversations to text messages on your phone.

You get notified right away when someone messages you. Then you can keep talking through SMS. This makes sure you never miss potential customers.

The chatbot handles conversations when you can’t respond. It uses smart technology to understand what people are asking. The bot gives helpful answers automatically.

Key benefits include:

• Fewer missed opportunities
  
• Quick responses to visitor questions
  
• Automatic lead collection
  
• Better conversion rates

You can set up the chatbot to share information about your services. It can also guide visitors toward booking appointments or making purchases.

Better Customer Interaction

The GoHighLevel platform makes it easy to connect with your audience right away. People don’t want to search through long help pages or wait on hold.

Real-time chat keeps visitors on your website longer. When they can get answers quickly, they feel more connected to your business. This connection often leads to more sales.

The chat system also gathers useful information about your customers. You learn what questions they ask most often. This data helps you improve your products and marketing.

Chat features that boost engagement:

• Instant responses to questions
  
• Personal conversation style
  
• Easy-to-use interface
  
• Mobile-friendly design

Round-the-Clock Customer Support

Most small businesses can only offer help during normal hours. Big companies have staff in different time zones, but this costs a lot of money.

The GoHighLevel chatbot gives you 24/7 customer support without extra staff costs. It answers common questions even while you sleep.

This constant availability reduces customer frustration. People get help when they need it most. Happy customers are more likely to buy from you again.

The bot handles basic questions automatically. Complex issues get passed to you during business hours. This system keeps customers satisfied while saving you time.

Support benefits:

• Always available help
  
• Lower customer frustration
  
• No additional staff needed
  
• Automatic question sorting

Your customers expect quick responses in today’s fast-paced world. The chat widget and bot help you meet these expectations without working around the clock.

What Is the GoHighLevel Chat Widget Used For?

The GoHighLevel chat widget is a tool that goes on your website to help visitors reach out to you. When someone visits your site, they can see the chat bubble and click on it to start a conversation.

You can set up the widget window in two main ways. The first option is live chat, where a real person answers questions right away. 

The second option connects to SMS and WhatsApp, so messages go to your phone instead.

Live Chat Option:

• Real person responds immediately
  
• Good for businesses with customer service teams
  
• Visitors get instant answers

SMS and WhatsApp Option:

• Messages go to your phone
  
• You can reply when convenient
  
• Works well for mobile businesses

The choice depends on your business needs. If you travel often or work alone, SMS works better. If you have staff available during business hours, live chat might be the right choice.

You can add this chat widget to different website platforms like WordPress, Shopify, Wix, and Squarespace.

Set up the GoHighLevel Chat Widget in 8 Steps

Adding a chat widget to your website takes just a few minutes. You need no coding skills to complete this process.

Important: Before using SMS chat, you must buy a phone number and finish A2P registration.

Step 1: Go to your sub-account and click “Sites.” Select the “Chat Widget” tab from the menu.

Step 2: Change how your chat bubble looks. Upload a custom image and write welcome messages that match your brand. This makes your widget look more professional.

Step 3: Pick your chat method. Choose between SMS messages or live chat based on what works best for your business.

Step 4: Set up your widget window options. Add the details you need from visitors to contact them. Write clear instructions about what happens after they submit their information.

You can also add your brand colors, business name, and website link here. Create a message that shows up after someone fills out the form.

Step 5: Click save in the bottom-right corner when you finish setting up the widget. Then click the get code button. For WordPress users, click the WordPress link and follow those steps instead.

Step 6: Copy the code that appears. Open your website editor and paste this code into your website’s body or footer area.

Step 7: For GoHighLevel websites, open the page editor. Drag the “Code” element to any spot on your page.

Step 8: Click on the code element you just added. Select “Open Code Editor” and paste your body tracking code in the black box. Hit “Save” and save your webpage too.

Your chat widget will now show up in the bottom-right corner of your website. Test it to make sure everything works correctly before going live.

How GoHighLevel’s Conversation AI Chatbot Works

The GoHighLevel chatbot provides automated chat services through multiple channels. You can use it for live chat on websites and two-way SMS chat with customers. 

The system handles new chats automatically and sends automated responses based on your setup.

The chatbot costs $0.02 per response or $79 monthly for unlimited messages. You can switch from pay-per-message to unlimited anytime.

Training and setup are free, but charges start when you use it outside GoHighLevel.

Customer Service and Questions

The chatbot answers customer questions and provides general support. You train it by feeding information from your website or business materials. The system reads your website content and learns what responses to give.

You can manually add answers for common questions like business hours or pricing. The bot uses this training data to respond to new chats automatically.

Key features include:

• Website crawling for training data
  
• Manual answer input
  
• Automated responses to frequently asked questions
  
• Live chat integration

The quality depends on your training materials. More information means better responses. You should provide detailed content about your business, services, and common customer concerns.

The chatbot works through both live chat widgets and SMS chat systems. It handles multiple conversations at once without human involvement.

Scheduling Services

Your chatbot can guide customers through booking appointments. It reads customer messages and responds to move them toward scheduling. The system connects to your GoHighLevel calendar for real-time availability.

You only need to set up one calendar and connect it to the chatbot. The bot uses your calendar information to suggest available times and confirm bookings.

Booking features include:

• Calendar integration
  
• Availability checking
  
• Appointment confirmation
  
• Customer nurturing through conversation

The chatbot adapts its responses based on customer tone and interest level. It can handle booking questions through both live chat and two-way SMS chat.

One limitation is the single calendar connection per sub-account. You cannot connect multiple calendars to one chatbot. Additional calendars require manual handling or separate chatbot setups.

Where Can You Use the GoHighLevel Conversational AI Chatbot?

You can deploy the GoHighLevel chatbot across multiple platforms to reach customers wherever they are. The chatbot works through SMS text messages, letting you connect with people directly on their phones.

Social media integration includes Facebook Messenger and Instagram Messenger. This helps you capture leads who contact your business through these popular platforms.

For your website page or funnel, you can add the GoHighLevel chat widget. This creates web chat and live chat options for visitors browsing your site.

The chatbot also connects to your Google Business Profile. This means potential customers can chat with you when they find your business on Google.

You can connect the chatbot to all these platforms at once. Each connection serves the same goals, like booking appointments or sharing business information.

How to Set Up GoHighLevel’s AI Chat Assistant (Complete Guide)

Setting up your GoHighLevel AI chat assistant takes nine simple steps. This process lets you create an automated helper that can answer questions and book appointments for your business.

Start by opening the Settings section of your sub-account. Look for the “Conversation AI” option and click on it.

The chat assistant starts off by default. You need to pick how you want it to work:

Suggestive Mode: The AI writes responses but waits for your approval. Messages stay in the draft box until you review and send them manually.

Auto-pilot Mode: The AI sends responses right away without waiting for you to check them first.

Pick the mode that fits your business needs. Auto-pilot works well for simple questions, while suggestive mode gives you more control.

Next, choose which communication channels will use the chat assistant. You can select from email, SMS, social media, and other options.

Important: Make sure you have already set up these channels in your sub-account before trying to use them with the AI.

Configure the basic settings according to what works for your business. Add your business name in the required field. You can change response times and other settings later if needed.

The default settings work fine when you’re just starting out. You can always adjust them once you see how the chat assistant performs.

Click on the “Configure Intent” tab to choose your bot type. You have two main options:

• General Support Bot: Answers common questions about your business
  
• Appointment Booking Bot: Schedules meetings and appointments

You can turn on both types if your business needs them.

For the booking bot, select which calendar you want to use from the dropdown menu. You also need to decide if the bot should book appointments directly or just send booking links to customers.

Direct booking works faster but gives you less control. Sending links lets customers pick their own times.

Click “Edit Prompt” for whichever bot type you want to set up first.

This step lets you decide how your chat assistant talks and acts. Write your instructions in the text boxes provided.

GoHighLevel offers formal and informal templates to help you get started. Click the “Templates” tab in the top-right corner to see both options.

Tip: Write your prompts in a separate document first. This makes it easier to edit and keep track of changes.

If you make mistakes, click “Reset to Default” to go back to the original template.

Add personal touches by including custom values like “Contact Name” or “Business Name” in your prompts. This makes responses feel more personal.

Train your chat assistant by clicking the “Bot Training” tab. Add website URLs that contain information about your business.

You can add specific pages or tell the bot to read entire websites. The more information you provide, the better your assistant will answer questions.

Create custom responses for questions people ask often. Type each question and the exact answer you want the bot to give.

Test your chat assistant before letting customers use it. Click the “Bot Trial” tab and start asking it questions.

Try both the general support and appointment booking features if you set up both types.

Testing checklist:

• Ask common questions about your business
  
• Try booking an appointment
  
• Test with different types of requests
  
• Check if responses sound natural

If the responses aren’t right, go back and adjust your prompts and training information. Keep testing until the chat assistant works the way you want.

The AI learns from the information you provide, so good training leads to better responses. Take time to set this up properly.

Once testing shows good results, your chat assistant is ready to help customers. You can always make changes later as you learn what works best for your business.

Monitor how well it performs and adjust settings based on real customer interactions. This helps improve performance over time.

Ready to elevate your customer engagement and never miss a lead again?

Whether you’re just starting out or scaling with automation, GoHighLevel’s Chat Widget and AI Chatbot have you covered 24/7!

Choose from the Starter or Unlimited plans here, or unlock the full potential of SaaS Mode with the GHL SaaS Plan here.

But that’s not all! If you’re serious about scaling faster, don’t miss out on the GHL Elite Bundle – your instant access to 170+ premium GoHighLevel website and funnel templates (worth over $12,000!).

Designed for maximum conversions, this bundle gives you everything you need to launch high-converting funnels, automate customer conversations, and grow with ease.

This exclusive offer won’t last forever. Grab it now and start transforming your customer support today!